Time to end free delivery?

September 17, 2015

The notion of sustaining free delivery was challenged during the opening session of the Omnichannel Conference, which was delivered by Peter Ward, CEO of UKWA (United Kingdom Warehousing Association) and Mark Millar, author of the recently launched book – ‘Global Supply Chain Ecosystems’.

Describing the pressure that free delivery places on logistics operators and retailers who want to provide a delivery experience that satisfies the high expectations of customers, Mark Millar said: Free Delivery does not make economic sense and needs to be challenged. It is not economically sustainable in the long term. He described the policies seen on returns as just insanity, adding: We have got to find a way back.

Read the full press release >

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Jamie Hartles, Chief Executive Officer, Howard Tenens Logistics Ltd (UKWA Full Member)

We’ve been members for over 15 years. UKWA provides a great consolidated voice for the industry, giving us access to government and opportunity to contribute to policy framing. It’s also useful for networking, and has linked us with similar organisations in the sector with whom we can work together for mutual benefit.

Mike Graham. Managing Director. Conveyor Systems Ltd (UKWA Associate Member)

The UKWA has been a fantastic industry body that fully understands the arena we operate within, and which provides complete help and support to its members. We have found the events to be current and informative, also providing a great opportunity for networking. We are proud to have the UKWA mark on our Conveyor Systems Ltd literature and website.

Richard Bartholomew, Director, Bartholomews Specialist Distribution Ltd (UKWA Full Member)

UKWA is a fantastic organisation. We have certainly gained business leads as a result of being members. The Association conferences always create exceptional knowledge sharing and networking opportunities, with an impressive mix of industry speakers in a genuinely collaborative environment – and, If we ever need specialist advice or support on a particular issue, UKWA is always there to point us in the right direction.