Digital shoplifting

Fraudulent claims for goods lost in transit (GLIT) cost UK retailers some £405 million in 2012, research from Retail Knowledge and Transactis has revealed. This amounts to some ten per cent of the £4 billion which the UK e-retail sector generated in delivery revenues last year, excluding returns, two-man and grocery deliveries. The research, entitled The Digital Shoplifting Survey, is based on interviews with leading retailers at a recent anti-fraud conference. It showed that 93 per cent of these retailers believe GLIT fraud is a serious threat, with the majority, 64 per cent, of them stating that home shopping firms do not have strategies or processes in place for preventing false claims.

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