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10th January
Century Logistics won the Customer Care Award at the recent IFW awards.
To win, judges required Century to demonstrate flexible and innovative responses to a range of different customers’ needs, how it evaluated its customer care performance and the steps it had taken to improve customer care performance in response to customer feedback.
Century was also asked to demonstrate an effective strategy for problem resolution and recognition from relevant local, national or sector organisations, or achievement of independently accredited quality standards.
Its unique offering of bespoke after sales services set it apart from the competition.
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